In the event of any issues with your order, excluding public holidays or force majeure events, our dedicated customer service team is here to assist you. Simply contact us within the specified timeframe to initiate a return and refund process. We are committed to resolving any concerns promptly and ensuring your complete satisfaction with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@vemesvape.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@vemesvape.com.